How SERVPRO better assist you during your claim
SERVPRO Franchise Professionals understand your situation. As an agent or adjuster, you have a responsibility to keep claims costs down while still providing the best services possible for your customers.
SERVPRO Franchise Professionals are uniquely qualified to help. Our results create a measurable difference, giving you many competitive advantages.
Emergency Response to Claims
Restoring property is the SERVPRO Franchise Professional's first priority. Your customer will appreciate the immediate response and you will know everything is being done to limit the damage.
Pretesting Reduces Claims Expense
Restoring property is less expensive than replacing property. Claims Professionals know the rule is, "Restore whenever possible, replace only when necessary." SERVPRO Franchise Professionals make sure pretesting is completed on every loss to determine restorability.
Claims Inventory Service
SERVPRO Franchise Professionals can provide an itemized loss inventory. You will receive an Excel formatted report and pictures of important items.
Electronic Claims Information
Our Claims Information Center provides fast, accurate information you need to make sound decisions, including:
- A Complete Electronic Job File.
- First Notice of Loss.
- Detailed Estimate.
- Digital Loss Photos.
- Scanned Forms and Paperwork.
- All delivered by email or hard copy.
- On-line Access to All Files.
- New Assignments.
- Pending Jobs.
- Completed Jobs.
- Informative Reports to Improve Results
- Job Cost Data.
- Performance Comparison to Industry Standard.
Superior, Time-Tested Training
Effective training is the best way to help ensure your customers receive the service they deserve. Franchises are trained to IICRC standards in Fire and Water Cleanup and Restoration. In addition, continuing education classes are available to Franchise Professionals and Insurance Clients at our state of the art IICRC Approved Training Facility.
Vendor Qualification Compliance and Professionalism
If you call SERVPRO, we will use only qualified vendors to service your customer. That commitment resulted in:
- A National Call Center to achieve prompt handling of the claim.
- Implementation of best practices and job process programs.
- National Accounts qualification criteria and annual compliance checks.
- Crew and vehicle standards.
- Insurance requirements.
- File documentation requirements.
- Quality assurance program.
Serving Adjusters and Their Clients
A SERVPRO Franchise Professional's job is to reassure the customer, perform quality service and to report to you quickly. We know your job is to interpret the policy and adjust the claim... and not to deal with problems from vendors! Working together we strive to save you time so you can focus on priority files, while having complete control of every loss you are assigned. 24-hour emergency response, damage mitigation, loss assessment, and an electronic file are available to you within hours. SERVPRO Franchise Professionals’ documented, measured performance increases value to you and your shareholders, managers and customers.
Hard-earned results have made SERVPRO leaders in the fire and water cleanup and restoration industry. The SERVPRO System is geared to achieve customer satisfaction and mitigation results, adding to your company’s competitive advantage.