Recent Storm Damage Posts

SERVPRO Disaster recovery

10/25/2018 (Permalink)

No Job Is Too Large

The SERVPRO Commercial Large Loss Division is composed of our best of the best in restoration. Our elite large-loss specialists are prequalified and strategically positioned throughout the United States to handle any size disaster.

Every large loss is supervised by a commercial operations manager to help ensure seamless communication and timely mitigation.

At SERVPRO, the difference is our ability to dispatch trained production professionals and cut costs through the strategic placement and oversight of temporary labor. Get the professionals, call SERVPRO.

Clients for the Commercial Large Loss program include the following:

  • The Hospitality Industry
  • Property Managers
  • Universities
  • Municipalities
  • The Pentagon

Catastrophic Storm and Major Event Response

The SERVPRO Disaster Recovery Team can provide help whether you're dealing with a tornado, hurricane, blizzard or flood. The SERVPRO System has a network of strategically positioned storm teams on standby should a disaster strike near you. Available 24 hours a day and 365 days a year, SERVPRO Franchise Professionals are prepared for the unpredictable.

With the ability to mobilize local command centers, along with the resources of more than 1,700 Franchises nationwide, no disaster is too big. Recent mobilizations of the Catastrophic Storm Response Teams include:

  • 2017 California wildfires
  • 2017 Hurricane Irma
  • 2017 Hurricane Harvey
  • 2016 Hurricane Matthew
  • 2015 Carolina floods
  • 2014 Polar Vortex
  • 2012 Sandy
  • 2010 Nashville floods
  • 2008 Ike
  • 2007 Chicago floods
  • 2007 Ohio floods
  • 2007 California wildfires
  • 2005 Katrina/Wilma/Rita

Storm restoration services

10/25/2018 (Permalink)

Cold weather, snow, and ice storms can cause severe damage to your home or business. When these types of disasters strike, immediate action is necessary to prevent additional damage to your property. SERVPRO Franchise Professionals have the winter storm experience, expertise, and the resources to remediate damage caused by winter weather.

SERVPRO Franchise Professionals

Frozen Pipes

Extreme cold weather can cause pipes to freeze and burst. In general, pipes are more likely to freeze when the temperature is below 20 degrees Fahrenheit. The resulting water damage can be extensive. Outdoor pipes and pipes in unheated areas of the home can freeze if they are not properly insulated or if temperatures are severely cold. SERVPRO Franchise Professionals can quickly and safely repair water damage caused by frozen pipes.

Outdoor pipes most likely to freeze include:

  • Outdoor hose bibs
  • Swimming pool supply lines
  • Water sprinkler lines

Pipes in unheated or partially heated areas are also at risk of freezing, including:

  • Basements
  • Crawl spaces
  • Garages

Ice Dams

An ice dam is formed when snow melts unevenly on a roof and refreezes into a dam at the edge of the roof, near the eaves. This dam prevents any further snowmelt from draining off of the roof. This standing water can back up under shingles, leak into a home, and cause significant water damage to ceilings, walls, and other areas. Ice dams can also tear off gutters and loosen shingles.

Roof Damage

Snow and ice can cause significant damage to your gutters and roof. The additional weight of snow and ice can even cause a roof to collapse. When there’s a cold snap, water can get into cracks and small spaces and expand when it freezes, causing larger cracks and more damage. The repetition of freezing and thawing cycles can cause small cracks to get larger.

Hurricane Harvey damage

10/25/2018 (Permalink)

SERVPRO’s Disaster Recovery Team has been activated to help residents and business owners in storm damaged areas on the Texas coast, throughout the Houston area and in western Louisiana. SERVPRO’s Disaster Recovery Teams will be assisting the 121 local Franchises already located in the affected areas. SERVPRO has more than 1,000 crews ready to mobilize, with nearly 300 crews already on the ground ready assist home and business owners.

After the water begins to recede and authorities determine it is safe for residents to return to their property, there are several steps that can be taken to prevent additional damage from occurring. SERVPRO® suggests the following steps to help minimize additional damage to your property while waiting for disaster professionals to arrive.

  • If the water has entered the structure through the flooding of a creek, stream or river, or if it has filtered through insulation during its intrusion, it is considered to be black water and could be hazardous to your health. Avoid contact with contaminated items as much as possible.
  • Take the greatest caution while entering your home, and wear sturdy shoes and protective clothing when dealing with flooded areas.
  • Do not attempt to operate any electrical equipment while standing in wet or damp locations.
  • Throw away all foods—even canned goods—that have come into contact with flood waters.
  • Remove and prop wet upholstery and pillow cushions for drying. Wipe excess water from wood furniture after removal of lamps and tabletop items.
  • If your home has a crawlspace, be aware excess moisture in this area can often foster mold growth.

SERVPRO’s Disaster Recovery Team mobilizes from across the country, as needed, to support large storm events. SERVPRO’s Disaster Recovery Team has responded to large loss and storm events across the country, including: 2016 Hurricane Matthew, 2016 Louisiana Flooding, 2016 Houston Flooding, 2015 Siberian Express, 2014 Mid-Atlantic Flooding, 2014 Polar Vortex, 2013 Colorado Floods, 2013 Alberta, Canada Floods, 2012 Hurricane Sandy, 2012 Hurricane Isaac, 2011 Hurricane Irene and Tropical Storm Lee, 2011 North Dakota Floods, 2010 Tennessee Floods, 2010 New England Floods, 2009 California Wildfires and 2008 Hurricane Ike.


Founded in 1967, the SERVPRO Franchise System is a leader and provider of fire and water cleanup and restoration services, and mold mitigation and remediation. SERVPRO's professional services network of more than 1,700 individually owned and operated Franchises responds to property damage emergencies ranging from small individual disasters to multi-million dollar large-loss events. Providing coverage in the United States and Canada, the SERVPRO System has established relationships with major insurance companies and commercial clients, as well as individual homeowners.

Worldwide earthquake drill day!

10/5/2018 (Permalink)

Did you know earthquakes can happen anywhere? Whether you are at work, at home or on vacation, it’s important to know what to do in the event of an earthquake. On October 18, 2018 at 10:18 a.m., people across the world will participate in the “world’s largest earthquake drill,” according to Participants will “drop, cover [and] hold on,” which is the best way to reduce your chance of injury in an earthquake situation if you are inside. The day can also raise awareness for what to do in other scenarios such as if you are outdoors or in a vehicle. If you or your organization are interested in participating in The Great ShakeOut, register and find more information at n

In the event of a disaster..

10/5/2018 (Permalink)

Natural disasters can occur anywhere at any given time.

Are you prepared financially in case of a disaster?

Does your family have an emergency fund for unexpected expenses after a flood or fire? Check out FEMA’s Emergency Financial First Aid Kit for an in-depth document to help you identify and compile important documents and account information all in one spot. Just search “EFFAK” on for the free PDF. Whether its flood, wildfire or extreme winter weather, we must work together as a team to help ensure our families, businesses, places of worship and neighborhoods are prepared. Contact your local SERVPRO® Franchise Professionals to find out how they can help make it “Like it never even happened” if disaster strikes in your life.

Check your Insurance Coverage Have you reviewed your insurance coverage recently to see if you’re covered in a disaster? Evaluate which hazards are relevant to your area and obtain the appropriate insurance for your home, business, or other property and become familiar with your coverage.

Even small flooding is a huge cause for concern

10/1/2018 (Permalink)

Storm Damage Even small flooding is a huge cause for concern This is the extent of damage that can be caused by even the smallest water intrusion. Drywall is very fragile and must be removed upon penetration.

Flooding is a very common thing here in the low-lands of the Willamette Valley. Even a small amount of water intrusion can cause some serious structural damage. 

The key to avoiding costly future restoration is to handle every water problem as a real threat to your property. SERVPRO professionals have the equipment, training, and experience to find and dry unseen water before second damages occur. The proper equipment makes a measurable difference in reducing the damage expense during a water loss. When time matters, technology and equipment must be counted on to perform. SERVPRO professionals will answer your call with rapid action and a full arsenal of drying equipment. 

Prepare Your Home For Winter Weather

4/17/2018 (Permalink)

Tips for keeping your home prepared for winter weather are:

  • Keep Cabinet doors open during cold spells. This allows warm air to circulate around pipes.
  • Keep a slow trickle of water flowing through faucets, especially if the pipes for faucets run through unheated or uninsulated areas of your home. 
  • Consider shutting outdoor faucets. Find the shut-off valve in the basement or crawlspace and turn it to off
  • If you follow the previous step, then open the outdoor faucet to help ensure it drains completely and the inner valve is shut off.
  • Ensure gutters are clean and secure. Leaves and debris accumulate, causing a damming affect on gutters, which could lead to roof problems and water damage
  • Proper maintenance of your furnace can help reduce the risk of puff backs.

Prepare Your Business For Winter Weather

4/17/2018 (Permalink)

Tips for preparing your business in case of winter weather:

  • Check your business property for downed tree limbs and branches. Weather, such as wind, heavy rain, ice, and snow can cause branches to fall, which could cause damage to the property or potentially a cause for personal injuries.
  • Inspect property, especially walkways and parking lots, for proper drainage to alleviate flood hazard potential.
  • Inspect all handrails, stairwells, and entryways to address and correct potential slipper or hazardous areas. Install mats or non-slip surfaces and post caution signs where water could be present. 

Frozen Pipes

A frozen pipe can burst at the point where the ice blockage inside the pipe located, but typically the rupture is caused by back flow pressure between the water source and the blockage. A burst pipe can cause considerable damage to your property if not addresses quickly. 

Two years after

3/6/2018 (Permalink)

If disaster strikes, will you still be in business a year from now?  According to FEMA 40% of businesses never reopen after a major disaster, and only 29% will still be open two years later. They go on to say that if the technology is down for nine days the business will likely be bankrupt within a year. By having a comprehensive disaster plan, the odds of survival are much greater.  All of these factors need to be considered when formulating your disaster plan: 

  • Natural Hazards 
  • Human-Caused Hazards 
  • Technology-Related Hazards 
  • Health Hazards 
 Natural Hazards: Floods, rockslides and mud-slides, earthquakes and high winds just to mention a few.  Human-Caused Hazards: Floods, fires, damaged sprinkle systems, or violence. Technology-Related Hazards: I don’t know of a business that doesn’t rely on communication systems including telephones and the internet.  Health Hazards: It seems like the flu is the big one. Are there plans in place in the event of major outbreak? How much of the staff can be out sick at the same time before it harms the business?  What to do. 
  • Identify the Risks 
  • Develop a Plan 
  • Take Action 

Every business has risks, but they are not all the same. Plans need to be tailored to the specific location and type of business. SERVPRO has developed the Ready Plan. It is a great asset to add to the emergency plan. 

Taking action could be the only thing preventing a bankruptcy. However, after a plan has been put in place, it needs to work! PRACTICE it and work out the bugs. I participated in an evacuation drill for a care facility unrelated to Community Action Resource Enterprise, Inc... On paper it was flawless, but in reality it was deadly. Turned out the hospital beds were too big to maneuver though the evacuation route. In discussing the ideas for this month’s Tip of the Month with Erin Skaar, the Executive Director of Community Action Resource Enterprise, Inc., she suggested using high school students as stand-ins for residents for care center drills. I thought this was a great idea. Finally, plans need to be effective. I remember hiding under my school desk during the Air Raid drills. I’m still not sure that was a particularly effective plan. 

John's Tip of the Month

1/3/2018 (Permalink)

The crawlspace flooded... Is this going to be a problem?

It is never good and it needs to be thoroughly inspected to avoid future loses! When doing the inspection you are determining where the water crested in the crawl space. Use the photos as a guild to assess the extent of the damage that may have occurred. If the water is still in the crawl space it needs be extracted to prevent mold growth.

Water levels below the piers and pony walls can create an environment that contributes to microbial growth. Lots of flooding in the crawlspace can occur when a storm is active due to the increase of rain fall, An inspection by a professional to insure that the structure is mold free is recommended.

If the water has drained at the time of the inspection the crawl space should be treated with an antimicrobial to prevent mold growth. Mold can grow in the ducting and insulation.

Tip of the Month is provided as a courtesy of SERVPRO® by John Lawrence.

Call 971-371-0566 or email at

Heavy windstorms are likely in our future

10/30/2017 (Permalink)

As the fall and winter seasons approach, we can expect to experience heavy windstorms. When a wind storm occurs, the wind can get up to 50 miles per hour and sometimes the gusts can exceed of even higher wind speeds. When this happens, these gusts can create damages to the city and homeowners, it can be as small as creating power outages to as big as a tree falling into a house. Make sure to call SERVPRO of Hillsboro/Forest Grove if you experience any damages to your home or business that has been caused by windstorms

We're faster to any disaster

We are dedicated to responding immediately when you contact us. A fast response lessens the damage, limit further damages and reduces the cost. Our professional make disasters, "Like it never even happened."

If your home or business suffers from an emergency, call (503) 648-8513

Tips to help your home from flooding

10/30/2017 (Permalink)

A flood will occur when experiencing excessive rain, this causes rivers or streams to overflow. A flooding in a basement can be caused by water pooling around your home, this allows water to get into your home. A few tips can help prevent this. 

  • Properly maintain your property. The slope in your yard and flower bed placement can direct the flow of the water towards your home, causing the water to pool at the base of your home. In some cases, it may be a good idea to install a French drain.
  • Maintain the gutters and downspout. It is important to maintain your gutters and downspout as the debris will stop the flow of the water thus making the water run down the side of the building instead of flowing away from your home.
  • If your home has a sump pump, it is a great way to help prevent your basement from flooding. This doesn't mean you can just forget about your pump, you will still need to maintain the pump to make sure it is still in working conditions. if you know a storm is coming, make sure you test your pump that it is still working. Having a second sump pump can be handy if your pump does fail. Also having a backup generator can keep your pump running even after the power goes out.

We're faster to any disaster

We are dedicated to responding immediately when you contact us. A fast response lessens the damage, limit further damages and reduces the cost. Our professional make disasters, "Like it never even happened."

If your home or business suffers from an emergency, call (503) 648-8513

John’s Tip of the Month

10/4/2017 (Permalink)

Water, it’s the essence of life. 

But when things go wrong it’s a whole different story. 
My friends in Boise had to wait until the end of summer to paddle board on the ponds in the city parks, due to the threat of E. coli from the spring flooding. When the health department tested to find the sources, they found human, dog, and goose feces to be the cause. 
Moving forward in time, the southeast is still recovering from record breaking hurricanes. I have read many reports of contaminated water. It’s a mix of bacteria, viruses, metals and other potentially toxic pollutants leached from the myriad of refineries and chemical plants in the area, along with an untold number of submerged septic tanks. 
So what does this have to do with us? 

We are just approaching our rainy season, and as we are very aware, there will be flooding somewhere in the area. We can’t change the weather but we can be prepared. Use the following list as a guide. 

  • Preventative maintenance check list 
  • Make sure the foundation grading slopes away from the building 
  • Check for leaking plumbing 
  • Make sure the plumbing is properly insulated 
  • Check for missing insulation 
  • Clean the area around the sump pump and check to make sure it is working order 
  • Check the foundation vents they should be closed for the winter and open in the summer 
  • Make sure the vapor barrier is intact 
  • Check of pest 
  • Make sure the roof components are in good condition 
  • Flashing round vents and chimneys 
  • Roof drains
  • Rain gutters and gutter downspouts
  • Clear landscape debris 
  • Clean out all ground surface drains 
  • Check all the door and window seals 

If a flood does happen you have the peace of mind knowing that the SERVPRO team will soon be on site, and they will make it “Like it never even happened.” 

Contact SERVPRO of Yamhill & Tillamook Counties and SERVPRO of Hillsboro / Forest Grove for emergency service when your house or business have water damage at 503-648-8513. We are here 24 hours a day, 365 days a year.

Floods and FEMA

6/6/2017 (Permalink)


I know we have got past of the worst of the flood season, but with all the talk of earthquakes, I thought this could be helpful.

Catastrophe situations typically involve numerous flood claims, making for brisk business for restoration companies like SERVPRO of Hillsboro/Forest Grove. When a property owner states they have insurance, it would be wise to clarify if it is going to be a standard property claim, or insurance through the National Flood Insurance Program (NFIP). It is important to keep in mind that flood claims have to follow the rules of the Standard Flood Insurance Policy (SFIP) and there are some fairly significant differences from a standard homeowner’s policy.

Knowing the flood program rules can keep restorers like SERVPRO of Hillsboro/Forest Grove from getting into hot water after a flood claim, especially if you are referred in by an agent. Nothing upsets a client or referring partner more than surprise charges the property owner must pay when, from the onset, everyone might have assumed it would be covered by the policy.
While restorers like SERVPRO of Hillsboro/Forest Grove know exactly what is required to be done to restore the property to preloss condition, it is imperative that they know these standard procedures are not always covered by the SFIP -- which the flood adjuster must adhere to. There is no wiggle room when it comes to the SFIP, and it is important that the insured read their policy and coverage and make sure they understand the coverage and limitations, or contact their agent. When a restoration professional knows the rules, life becomes easier for all involved. 

FEMA produced a lengthy memo outlining what is allowed and what is not when it comes to restoration expenses after a flood loss. The memo is titled W-13025a and a quick web search will produce it. With this in mind, the following list represents a portion of some of the major points every restorer must know before beginning work on a flood claim using an SFIP policy. Refer to the memo for a full listing.

  1. Water extraction from wet carpet is not covered by the SFIP. If your estimate lists water extraction as a line item, it will not be allowed for coverage. It is assumed the extraction cost is included in the cost to remove wet carpet, so restorers must include that cost in the removal line item.
  2. Restorers must provide complete daily drying logs with their invoice. This includes readings of affected and non-affected areas, equipment outputs, and material readings, documenting the drying process. Without proper drying logs, flood adjusters are only able to pay the reasonable costs that should have been incurred via calculations provided by FEMA.
  3. The SFIP will not pay for claims to dry building components that are typically removed as flood water is considered category three. The removal of carpet and drywall affected by flooding is a typical example. All wet materials must be removed prior to installing drying equipment or the equipment charges will not be allowed.
  4. Air scrubbers and ozone machines are not allowed by the SFIP.
  5. Contents manipulation charges are not allowed unless the property owner has contents coverage.
  6. Equipment cleaning charges are not allowed by the SFIP as they are “included” in the unit price.
  7. Charges for generators, negative air movers, air filtering equipment, and personal protection equipment are not allowed under the SFIP. Charges of this nature are to be included in removal charges.
  8. When a claim includes drying a salvageable item, the charge to apply a sealer or preservative on the same item is not allowed unless there is documentation that the sealer or preservative was applied before the loss.
  9. When a building’s electrical system is not operable the charge for a generator to power drying equipment is not allowed.
  10. Lastly, always keep in mind the SFIP only pays for structures and contents directly damaged by flood water, not secondary damages, unless access to the property was restricted for a prolonged time. If charges or services are deemed excessive, meaning it goes far above and beyond what is typically expected in an invoice, the invoice will be sent to a third party auditing company, which will review the claim and determine the fair practices and charges that should have been submitted and pay the claim based on that. This makes it imperative to practice fair drying techniques and when pricing is adjusted to accommodate the NFIP rules, make sure it is justified.

Knowing the rules up front not only saves a restorer like SERVPRO of Hillsboro/Forest Grove from complications at the conclusion of a claim, but further establishes them as a trusted expert at the onset of the claim.  

Sourced; from Restoration Remedies

For FEMA Earthquake information go to

When Storms or Floods Hit Hillsboro and Forest Grove SERVPRO is Ready!

12/27/2016 (Permalink)


SERVPRO of Hillsboro and Forest Grove specializes in storm and flood damage restoration.  Our crews are highly trained and we use specialized equipment to restore your property to its pre-storm condition.

Faster Response

Since we are locally owned and operated, we are able to respond quicker with the right resources, which is extremely important. A fast response lessens the damage, limits further damage, and reduces the restoration cost.

Resources to Handle Floods and Storms

When storms hit Hillsboro and Forest Grove, we can scale our resources to handle a large storm or flooding disaster. We can access equipment and personnel from a network of 1,650 Franchises across the country and elite Disaster Recovery Teams that are strategically located throughout the United States.

Have Storm or Flood Damage? Call Us Today 24/7 866-888-3894