Recent Why SERVPRO Posts

SERVPRO is hiring

2/13/2020 (Permalink)

SERVPRO of Yamhill & Tillamook Counties and SERVPRO of Hillsboro / Forest Grove is currently hiring Production and Cleaning Technicians.

Primary Role: Perform services as assigned, following SERVPRO production guidelines. Communicate with the customer to make sure that all needs are met. Support crew chief and other production personnel as needed. Clean and maintain vehicles, equipment, warehouse and office areas as needed.

Results Expected: Production processes are performed according to guidelines and work orders. Communications to crew chief and customer are timely. Jobs are completed at or beyond customer expectations. Vehicles, equipment, and facilities remain clean, orderly, and working properly.

The requirements for this position:

Must have a professional appearance and great attitude.
Ability to pass a criminal background check with no felony convictions or misdemeanors involving violence or theft.
Because we provide 24-hour emergency services, must be willing to be on call, as needed.
Some night and weekend work is required.
Must be able to lift a minimum of 50 pounds.
Must have a high school diploma or a GED certificate.
We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, color, religion, sex, disability, age, national origin, veteran status or any other characteristic protected by law.


Please call 503-648-8513 for more information or email your resume to erin@SERVPROhfyt.com

Residential water damage can be a nightmare, we are here to help!

2/5/2020 (Permalink)

Residential water damage Water damage caused by an upstairs toilet supply line.

Imagine that you had a long day at work and you just want to come up and throw your feet onto the coffee table. 

You key your put you key in the door and you can almost feel the sweet relief. You walk in, and your entire living room ceiling has collapsed!

You left home and nothing was out of the ordinary. You get home to water and fallen sheetrock all over your floors and furniture. This truly sounds like a nightmare!

Unfortunately, that was the case for this customer. Instead of relaxing she quickly got on the phone with the insurance carrier who recommended she call SERVPRO. Within 1 hour of receiving the call SERVPRO was onsite with a full staff to begin emergency mitigation services. 

We were able to work quickly and efficiently to remove the standing water, clean the contents, and begin drying the affected materials. 

If you find yourself in this predicament please do not forget to call 1-800SERVPRO!

Where is this water coming from??

2/5/2020 (Permalink)

Commercial water damage Rockpile had caused water to begin entering the building through an exterior wall affecting multiple rooms!

It was a busy Tuesday for this SERVPRO office due to a Monday full of rain, when we received a call from a local city office. 

Help, there is water coming into our building and we do not know where it is coming from. This is something that we here more often than not. Usually we find the source of the water is from inside the building. 

This was not the case with this city office. We received the call early in the morning. We had yet to finish our coffee! But that does not stop SERVPRO from having an onsite time of less than two hours. In this case, it was about 25 minutes. 

When we arrived onsite we first checked inside the building to find the source. With no luck we went to the exterior of the building. On the side of the building we found a rock pile that had been placed right next to an exterior wall of the building. 

This rockpile was causing the water to pool around the foundation. OH NO! We are SERVPRO do much more than just demolition and drying. Sometimes our jobs consist of digging trenches to free water from trapped spaces. 

That is exactly what we did for this facility. We created a trench to drain the water into an adjacent parking lot. 

Within 2 hours of receiving the call we had found the source, fixed the problem, extracted standing water inside, and setup equipment to begin drying. 

Remember, SERVPRO is faster to any Disaster. If your home or business suffers a disaster don't forget to call 1-800-SERVPRO!

SERVPRO Emergency Response

11/22/2019 (Permalink)

The cleanup and restoration begins with a phone call. Our national call center is fully staffed 24 hours a day and ready to dispatch the nearest SERVPRO Franchise Professionals to your home or business. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of damage.

We Answer the Phone Ready to Help
Call Today 1-800-SERVPRO

A water damage event can be traumatic and when you call, we understand you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. Our representative will lead you through a series of questions to better understand your needs.

SERVPRO specializes in water damage—in fact, SERVPRO is the premier water damage restoration company in the U.S. and Canada.

What to Expect

When you call, a call center representative will ask several questions regarding your water damage emergency. Armed with the details of your water event, we’ll dispatch a nearby SERVPRO Franchise Professional who will respond immediately.

Our SERVPRO Representative will ask several questions:

  •  Your name and contact information
  •  Your insurance information (if applicable)
  •  The street address of the water-damaged home or business
  •  When did the flooding or water damage occur?
  •  What caused the water damage (if known)?
  •  Is there electricity available (on-site)?

Water Damage Inspections

11/22/2019 (Permalink)

The water damage restoration process begins with a detailed inspection of your property, including a damage assessment. The SERVPRO Franchise Professional is determining the scope of the damage so he or she can develop an appropriate plan of action.

They Identify and Stop the Water Source

They check for the source of water in your home and business and stop it. The water source must be stopped before the drying process can begin.

  • Stop the Source
  • Check for Contaminated Water

They Identify the Type of Water

SERVPRO Franchise Professionals must identify the category and classification of water to restore your property safely to industry specifications. The type of water contamination will affect the specific restoration processes used to restore your property.

  • White / Category 1 Water
  • Gray / Category 2 Water
  • Black / Category 3 Water

They Survey the Extent of the Water Damage and Inspect the Premises

They inspect and test your home to discover the extent of the damage. Additionally, they will look for safety concerns and explain them to you. If you are aware of any safety issues, such as asbestos or lead, please share them.

  • Survey Damage
  • Complete Safety Inspection

They Move or Block Furniture

They move furniture and property contents and block items to help prevent rust or furniture stains on wet carpet.

Types of Smoke

11/22/2019 (Permalink)

In the event of kitchen fire this holiday season, it is best to be informed on the different types of smoke, and the damage they cause.

Wet Smoke (Plastic and Rubber):

Low heat, smoldering, pungent odor, sticky, smeary, Smoke webs are more difficult to clean. 

Dry Smoke (Paper and Wood):

Fast-burning, high temperatures, heat rises, therefore the smoke rises. 

Protein fire Residue: (Produced by evaporation of material rather than from a fire)

Virtually invisible, discolors paint and varnishes, extreme pungent odors.

Fuel Oil Soot (Furnace puff backs):

While "Puff Backs" can create havoc for homeowners SERVPRO franchise professionals can, in most cases, restore the contents and structure quickly!

Other types: (tear gas, fingerprint powder, and fire extinguisher residue.

SERVPRO franchise professionals are trained to handle even the toughest losses. If your home or business suffers fire or smoke damage, contact your local SERVPRO franchise professionals to make it "Like it never even happened".

Their identity is masked but their odor is ... RACCOONS

2/28/2019 (Permalink)

ARE THERE RACCOONS LIVING WITH YOU

Last month’s Tip of the Month focused on the Hospitality Industry dealing with prevention of suicides.

From this discussion I learned there are a lot of people that don’t have a good understanding of what biohazards are and why they are dangerous to one’s health.

So what is a biohazard? According to the Merriam-Webster dictionary:

A biological agent or condition that is a hazard to humans or the environment; also:  a hazard posed by such an agent or condition

Bio-Hazard threats can be found anywhere. Your work place, your health provider’s office, the grocery store, your child’s school or day care and even your own home! – Biohazard’s should be handled with extreme caution.

What are some biohazard examples?

  • Human blood and blood products. This includes items that have been contaminated with blood and other body fluids or tissues that contain visible blood.
  • Animal waste. Animal carcasses, body parts, and feces or any bedding material used by animals that are known to be infected with pathogenic organisms.
  • Human body fluids. Semen, cerebrospinal fluid, pleural fluid, vaginal secretions, pericardial fluid, amniotic fluid, saliva, and peritoneal fluid.
  • Microbiological wastes. Common in laboratory settings, examples of microbiological wastes include specimen cultures, disposable culture dishes, discarded viruses, and devices used to transfer or mix cultures.
  • Pathological waste. Unfixed human tissue (excluding skin), waste biopsy materials, and anatomical parts from medical procedures or autopsies.
  • Sharps waste. Needles, glass slides and cover slips, scalpels, and IV tubing that have the needle attached.

Biohazard Safety Levels with Examples

There are 4 levels of biohazards, according to the Centers for Disease Control:

  • Biohazard Level 1: Agents that pose minimal threat to humans and the environment. E. coli, Bacillus subtilis, and Naegleria gruberi.
  • Biohazard Level 2: Agents that can cause severe illness in humans and are transmitted through direct contact with infected material. Examples include HIV, hepatitis B, and salmonella.
  • Biohazard Level 3: Pathogens that can become airborne and cause serious diseases. Examples include tuberculosis and Coxiella burnetii.
  • Biohazard Level 4: Pathogens that pose a high risk of life-threatening disease for which there are no treatments. Examples include the Ebola virus and Lassa virus.

If you find yourself face to face with a potential biohazardous situation that is too big or too dangerous for you to handle on your own, let me know and I will send our trained professional staff to give you the help you need.

Heating tips

2/28/2019 (Permalink)

Keep anything flammable at least three feet away from heating equipment, like the furnace, fireplace, wood stove or a portable space heater. Have a three foot “kid-free zone” around open fires and space heaters.

Make sure the fireplace has a sturdy screen to stop sparks from flying into the room. Ashes should be cool before putting them in a metal container. Keep the container a safe distance away from your home.

Remember to turn portable heaters off when leaving the room or going to bed.

Test smoke alarms monthly. 

Always use the right kind of fuel, specified by the manufacturer, for fuel burning space heaters. 

Have heating equipment and chimneys cleaned and inspected every year by a qualified professional. If your property does suffer fire damage, contact your local SERVPRO® Franchise Professionals

Winter Weather tips

2/28/2019 (Permalink)

Winter weather can bring about more issues than just slippery roads and a sidewalk to shovel. If you live where temperatures sink below freezing level, you are also at risk for frozen pipes and ice dams, which can create a major disaster at your home or property.

FROZEN PIPES

Frozen pipes are often those exposed to the cold weather, such as those outside your house, or in cold areas such as basements, attics, garages or kitchen cabinets. A frozen pipe can burst at the point where the ice blockage inside the pipe is located, but typically the rupture is caused by the backflow pressure between the water source and the blockage. A burst pipe can cause considerable damage to your property if not addressed quickly. To prevent pipes from freezing, here are a few steps you can take, according to The American Red Cross.

-Be sure to completely drain water from swimming pool and sprinkler lines, as well as outside hoses. 

-Open kitchen cabinets to let warm air circulate near the plumbing.

-When the weather is extremely cold, let water drip from faucets that may come from exposed pipes.

-Keep your heat set to the same temperature both day and night.

ICE DAMS

Ice dams can be a little-known, but major problem during the snowy season. They form when heated air melts roof snow downward into water dammed behind still-frozen ice. When the trapped water cannot safely flow or run into the gutter system, it can backflow under the roof ’s shingles and into the structure’s interior areas, as well as causing gutters and shingles to move or fall. Icicles can be an initial sign of an ice dam, according to Travelers.com. To spot ice dams inside, “check for water stains or moisture in your attic or along the ceiling of exterior walls of your house. Water stains or moisture may be an indication that an ice dam has formed and water has penetrated the roof membrane.” Removing an ice dam as soon as it is found is vital to helping prevent damage to your property and can be done using heated cables, a roof shovel or calcium chloride ice melter.

If winter weather causes water damage to your property, your local SERVPRO® Franchise Professionals are only a call away, 24/7, ready to restore to preloss condition. 

We care for more than just your home.

2/28/2019 (Permalink)

Starting in 2005, the Center for Disease Control (CDC) established the National Influenza Vaccination week “to highlight the importance of continuing flu vaccination through the holiday season and beyond.” In 2017, by the end of November only about 41% of the recommended US population had been vaccinated.

If you’ve already gotten the flu, you can still get vaccinated to protect you against other strands of the flu, according to the CDC. People with high risk of complications from the flu include young children, pregnant women, people with certain chronic health conditions and people over the age of 65, and should get vaccinated. Although anyone is at risk of getting the flu, for high-risk people, hospitalization or death is more likely than for others.

According to the CDC, “flu vaccination can reduce flu illnesses, doctors’ visits and missed work and school due to flu, as well as prevent flu-related hospitalizations.” Get a flu shot today to protect yourself and your loved ones.

Leaking pipes AND leaking roofs? Oh no!

2/28/2019 (Permalink)

If you find mold in your attic you might have a leak in your roof that went unnoticed. A leak in the roof will allow moisture to enter your home thus creating an ideal growing condition for mold. Before doing any mold remediation it is ideal to have the roof repaired first or else you may have mold growth again if you wait on repairing the roof after having the mold removed

The most common roof leaks are the following:

  • Ice dams
  • Missing or broken shingles
  • Damaged flashing

In the winter you could be experiencing an ice dam. Ice dams happen when the snow freezes at the edge of the roof causing water to back up and leak into your home. To prevent an ice dam try removing 2-4 feet of snow from the edge to prevent an ice dam from forming.

A storm can cause damage to your roof, it is a good idea to check your roof after a storm to see if the roof has any broken or missing shingles.

Damaged flashing will allow water to leak into your home. Check your flashing regularly to see if they have any damages.

We're faster to any disaster

We are dedicated to responding immediately when you contact us. If you suspect mold, we can come inspect it for you.

If your home or business suffers from mold growth, call us today at (503) 648-8513

Winter Weather tips

2/28/2019 (Permalink)

Winter weather can bring about more issues than just slippery roads and a sidewalk to shovel. If you live where temperatures sink below freezing level, you are also at risk for frozen pipes and ice dams, which can create a major disaster at your home or property.

FROZEN PIPES

Frozen pipes are often those exposed to the cold weather, such as those outside your house, or in cold areas such as basements, attics, garages or kitchen cabinets. A frozen pipe can burst at the point where the ice blockage inside the pipe is located, but typically the rupture is caused by the backflow pressure between the water source and the blockage. A burst pipe can cause considerable damage to your property if not addressed quickly. To prevent pipes from freezing, here are a few steps you can take, according to The American Red Cross.

-Be sure to completely drain water from swimming pool and sprinkler lines, as well as outside hoses. 

-Open kitchen cabinets to let warm air circulate near the plumbing.

-When the weather is extremely cold, let water drip from faucets that may come from exposed pipes.

-Keep your heat set to the same temperature both day and night.

ICE DAMS

Ice dams can be a little-known, but major problem during the snowy season. They form when heated air melts roof snow downward into water dammed behind still-frozen ice. When the trapped water cannot safely flow or run into the gutter system, it can backflow under the roof ’s shingles and into the structure’s interior areas, as well as causing gutters and shingles to move or fall. Icicles can be an initial sign of an ice dam, according to Travelers.com. To spot ice dams inside, “check for water stains or moisture in your attic or along the ceiling of exterior walls of your house. Water stains or moisture may be an indication that an ice dam has formed and water has penetrated the roof membrane.” Removing an ice dam as soon as it is found is vital to helping prevent damage to your property and can be done using heated cables, a roof shovel or calcium chloride ice melter.

If winter weather causes water damage to your property, your local SERVPRO® Franchise Professionals are only a call away, 24/7, ready to restore to preloss condition,