Recent Posts

SERVPRO is hiring

2/13/2020 (Permalink)

SERVPRO of Yamhill & Tillamook Counties and SERVPRO of Hillsboro / Forest Grove is currently hiring Production and Cleaning Technicians.

Primary Role: Perform services as assigned, following SERVPRO production guidelines. Communicate with the customer to make sure that all needs are met. Support crew chief and other production personnel as needed. Clean and maintain vehicles, equipment, warehouse and office areas as needed.

Results Expected: Production processes are performed according to guidelines and work orders. Communications to crew chief and customer are timely. Jobs are completed at or beyond customer expectations. Vehicles, equipment, and facilities remain clean, orderly, and working properly.

The requirements for this position:

Must have a professional appearance and great attitude.
Ability to pass a criminal background check with no felony convictions or misdemeanors involving violence or theft.
Because we provide 24-hour emergency services, must be willing to be on call, as needed.
Some night and weekend work is required.
Must be able to lift a minimum of 50 pounds.
Must have a high school diploma or a GED certificate.
We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, color, religion, sex, disability, age, national origin, veteran status or any other characteristic protected by law.


Please call 503-648-8513 for more information or email your resume to erin@SERVPROhfyt.com

Residential water damage can be a nightmare, we are here to help!

2/5/2020 (Permalink)

Residential water damage Water damage caused by an upstairs toilet supply line.

Imagine that you had a long day at work and you just want to come up and throw your feet onto the coffee table. 

You key your put you key in the door and you can almost feel the sweet relief. You walk in, and your entire living room ceiling has collapsed!

You left home and nothing was out of the ordinary. You get home to water and fallen sheetrock all over your floors and furniture. This truly sounds like a nightmare!

Unfortunately, that was the case for this customer. Instead of relaxing she quickly got on the phone with the insurance carrier who recommended she call SERVPRO. Within 1 hour of receiving the call SERVPRO was onsite with a full staff to begin emergency mitigation services. 

We were able to work quickly and efficiently to remove the standing water, clean the contents, and begin drying the affected materials. 

If you find yourself in this predicament please do not forget to call 1-800SERVPRO!

Where is this water coming from??

2/5/2020 (Permalink)

Commercial water damage Rockpile had caused water to begin entering the building through an exterior wall affecting multiple rooms!

It was a busy Tuesday for this SERVPRO office due to a Monday full of rain, when we received a call from a local city office. 

Help, there is water coming into our building and we do not know where it is coming from. This is something that we here more often than not. Usually we find the source of the water is from inside the building. 

This was not the case with this city office. We received the call early in the morning. We had yet to finish our coffee! But that does not stop SERVPRO from having an onsite time of less than two hours. In this case, it was about 25 minutes. 

When we arrived onsite we first checked inside the building to find the source. With no luck we went to the exterior of the building. On the side of the building we found a rock pile that had been placed right next to an exterior wall of the building. 

This rockpile was causing the water to pool around the foundation. OH NO! We are SERVPRO do much more than just demolition and drying. Sometimes our jobs consist of digging trenches to free water from trapped spaces. 

That is exactly what we did for this facility. We created a trench to drain the water into an adjacent parking lot. 

Within 2 hours of receiving the call we had found the source, fixed the problem, extracted standing water inside, and setup equipment to begin drying. 

Remember, SERVPRO is faster to any Disaster. If your home or business suffers a disaster don't forget to call 1-800-SERVPRO!

SERVPRO Emergency Response

11/22/2019 (Permalink)

The cleanup and restoration begins with a phone call. Our national call center is fully staffed 24 hours a day and ready to dispatch the nearest SERVPRO Franchise Professionals to your home or business. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of damage.

We Answer the Phone Ready to Help
Call Today 1-800-SERVPRO

A water damage event can be traumatic and when you call, we understand you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. Our representative will lead you through a series of questions to better understand your needs.

SERVPRO specializes in water damage—in fact, SERVPRO is the premier water damage restoration company in the U.S. and Canada.

What to Expect

When you call, a call center representative will ask several questions regarding your water damage emergency. Armed with the details of your water event, we’ll dispatch a nearby SERVPRO Franchise Professional who will respond immediately.

Our SERVPRO Representative will ask several questions:

  •  Your name and contact information
  •  Your insurance information (if applicable)
  •  The street address of the water-damaged home or business
  •  When did the flooding or water damage occur?
  •  What caused the water damage (if known)?
  •  Is there electricity available (on-site)?

Water Damage Inspections

11/22/2019 (Permalink)

The water damage restoration process begins with a detailed inspection of your property, including a damage assessment. The SERVPRO Franchise Professional is determining the scope of the damage so he or she can develop an appropriate plan of action.

They Identify and Stop the Water Source

They check for the source of water in your home and business and stop it. The water source must be stopped before the drying process can begin.

  • Stop the Source
  • Check for Contaminated Water

They Identify the Type of Water

SERVPRO Franchise Professionals must identify the category and classification of water to restore your property safely to industry specifications. The type of water contamination will affect the specific restoration processes used to restore your property.

  • White / Category 1 Water
  • Gray / Category 2 Water
  • Black / Category 3 Water

They Survey the Extent of the Water Damage and Inspect the Premises

They inspect and test your home to discover the extent of the damage. Additionally, they will look for safety concerns and explain them to you. If you are aware of any safety issues, such as asbestos or lead, please share them.

  • Survey Damage
  • Complete Safety Inspection

They Move or Block Furniture

They move furniture and property contents and block items to help prevent rust or furniture stains on wet carpet.

Types of Smoke

11/22/2019 (Permalink)

In the event of kitchen fire this holiday season, it is best to be informed on the different types of smoke, and the damage they cause.

Wet Smoke (Plastic and Rubber):

Low heat, smoldering, pungent odor, sticky, smeary, Smoke webs are more difficult to clean. 

Dry Smoke (Paper and Wood):

Fast-burning, high temperatures, heat rises, therefore the smoke rises. 

Protein fire Residue: (Produced by evaporation of material rather than from a fire)

Virtually invisible, discolors paint and varnishes, extreme pungent odors.

Fuel Oil Soot (Furnace puff backs):

While "Puff Backs" can create havoc for homeowners SERVPRO franchise professionals can, in most cases, restore the contents and structure quickly!

Other types: (tear gas, fingerprint powder, and fire extinguisher residue.

SERVPRO franchise professionals are trained to handle even the toughest losses. If your home or business suffers fire or smoke damage, contact your local SERVPRO franchise professionals to make it "Like it never even happened".

You can't see them, but they are there! Bed Bugs

11/22/2019 (Permalink)

What Are They? 
Bed Bugs are parasitic insects of the Cimicid family that feed exclusively on human blood. They are mostly nocturnal. They can cause skin rashes, allergic symptoms and psychological effects. They have been with us for thousands of years, even though they were almost eradicated in the 1940’s in the developed world. However, they have become resistant to pesticides and have made a comeback. They are here to stay. 

Where Do They Come From? 
The Southwest, Southeast, Eastern US, Washington, and Alaska have a high concentration of Bed Bugs. This puts us at risk of an outbreak here in Oregon. 

Now What? 
As business owners and managers it is crucial to train employees so they can spot Bed Bugs as soon as they arrive. You need to have policies in place to deal with guests or residents that have encountered Bed Bugs. You should also have protocols in place to get rid of the Bed Bugs. 

Bed Bug Prevention (Early Detection) 
There is no way to stop Bed Bugs from being brought into your facility. New folks are arriving every day from all over the world, and bringing their potentially infested personal items with them. You can be Bed Bug free one day and infested the next. 
So, prevention relies on early detection. Bed Bugs must be detected very quickly after they are brought in, hopefully before they bite someone. 

Employees in every department should receive Bed Bug identification training. 
Why everyone? Because employees are located all over the facility and if everybody is looking for Bed Bugs there is a greater chance that they will be discovered quickly. 

How to Get Rid Of Them 

Some pest control firms utilize specialized heating equipment to de-infest furnishings, rooms, and entire dwellings. The procedure involves heating up the infested item or area to temperatures lethal to Bed Bugs. Portable heaters and fans are used to gradually heat the air to 120 - 130°F while monitoring with strategically placed sensors. When dealing with high temperatures remove all aerosol products and check with your fire suppression company to make sure that you DO NOT EXCEED THE WORKING TEMPERATURE OF THE SPRINKLERS! 

While the former methods are helpful, insecticides are widely used by most pest control companies. A variety of EPA-registered materials are available formulated as liquids, dusts and aerosols. Baits used to control ants and cockroaches are ineffective in this case since Bed Bugs feed on blood. Professional-use insecticides such as Temprid®, Transport® and Phantom® tend to be more effective than Bed Bug sprays sold by retailers. Bleach, alcohol, cigarette lighters, etc. should NOT be used to control Bed Bugs. 
Important Note 
It is extremely important that employees do not attempt to treat Bed Bugs themselves. Always have Bed Bug infestations treated by an experienced pest management company. If your current company does not have Bed Bug experience, call us for suggestions or an inspection. 

Sources 
Michael F. Potter, Extension Entomologist University of Kentucky College of Agriculture 
Dini M. Miller, Ph.D., Department of Entomology, Virginia Tech 
http://en.wikipedia.org/wiki/Bed_bug 
For More Info See: 
http://www.bloomberg.com/bw/stories/2007-11-08/the-cost-of-bedbugsbusinessweek-business-news-stock-market-and-financial-advice 
http://www.ndhealth.gov/Disease/Documents/faqs/Bed%20Bugs.pdf 
http://www.ipm.ucdavis.edu/PMG/PESTNOTES/pn7454.html 

How SERVPRO better assist you during your claim

11/21/2019 (Permalink)

SERVPRO Franchise Professionals understand your situation. As an agent or adjuster, you have a responsibility to keep claims costs down while still providing the best services possible for your customers.

SERVPRO Franchise Professionals are uniquely qualified to help. Our results create a measurable difference, giving you many competitive advantages.

Emergency Response to Claims

Restoring property is the SERVPRO Franchise Professional's first priority. Your customer will appreciate the immediate response and you will know everything is being done to limit the damage.

Pretesting Reduces Claims Expense

Restoring property is less expensive than replacing property. Claims Professionals know the rule is, "Restore whenever possible, replace only when necessary." SERVPRO Franchise Professionals make sure pretesting is completed on every loss to determine restorability.

Claims Inventory Service

SERVPRO Franchise Professionals can provide an itemized loss inventory. You will receive an Excel formatted report and pictures of important items.

Electronic Claims Information

Our Claims Information Center provides fast, accurate information you need to make sound decisions, including:

  • A Complete Electronic Job File.
    • First Notice of Loss.
    • Detailed Estimate.
    • Digital Loss Photos.
    • Scanned Forms and Paperwork.
    • All delivered by email or hard copy.
  • On-line Access to All Files.
    • New Assignments.
    • Pending Jobs.
    • Completed Jobs.
  • Informative Reports to Improve Results
    • Job Cost Data.
  • Performance Comparison to Industry Standard.

Superior, Time-Tested Training

Effective training is the best way to help ensure your customers receive the service they deserve. Franchises are trained to IICRC standards in Fire and Water Cleanup and Restoration. In addition, continuing education classes are available to Franchise Professionals and Insurance Clients at our state of the art IICRC Approved Training Facility

Vendor Qualification Compliance and Professionalism

If you call SERVPRO, we will use only qualified vendors to service your customer. That commitment resulted in:

  • A National Call Center to achieve prompt handling of the claim.
  • Implementation of best practices and job process programs.
  • National Accounts qualification criteria and annual compliance checks.
  • Crew and vehicle standards.
  • Insurance requirements.
  • File documentation requirements.
  • Quality assurance program.

Serving Adjusters and Their Clients

A SERVPRO Franchise Professional's job is to reassure the customer, perform quality service and to report to you quickly. We know your job is to interpret the policy and adjust the claim... and not to deal with problems from vendors! Working together we strive to save you time so you can focus on priority files, while having complete control of every loss you are assigned. 24-hour emergency response, damage mitigation, loss assessment, and an electronic file are available to you within hours. SERVPRO Franchise Professionals’ documented, measured performance increases value to you and your shareholders, managers and customers.

Hard-earned results have made SERVPRO leaders in the fire and water cleanup and restoration industry. The SERVPRO System is geared to achieve customer satisfaction and mitigation results, adding to your company’s competitive advantage.

How can SERVPRO help your retail facility during an emergency.

11/21/2019 (Permalink)

We Work Quickly to Get You Back to Business As Usual

Time is crucial to saving your business when disaster strikes. Every hour spent on recovery is an hour lost of revenue and productivity. Our professionals are available 24-7/365 to help remeidate any damage, no matter the cause of the scale of the loss. SERVPRO Professionals are experienced in limiting business interruption, working after hours and around the clock to isolate the damage and restore your space so that you can continue business as usual. 

Types of Facilities:

  • National Chain Stores
  • Supermarkets
  • Shopping Malls
  • Department Stores
  • Specialty Retailers

Our professionals are available 24-7/365 to help remediate any damage, regardless of the cause, scale of the loss, or the size of your facility. 

Have an emergency at your retail facility? – Call Us Now 1-800-SERVPRO

We Can Restore Your Facility to Pre-Loss Conditions

Whether it's a supermarket or department store, and whether the cause is a fire or a burst pipe, our team will work quickly to assess your cleanup needs and isolate the damage. SERVPRO Professionalsare experienced in working with retailers to ensure that all surfaces, displays and merchandise are restored to preloss conditions so that you can re-open your doors as soon as possible.

Our Experience Includes:

  • Total Project Management
  • Inventory Control and Documentation
  • Facilities Cleaning and Restoration
  • Flooding and Water Damage Cleanup
  • Vandalism Cleanup
  • Air Ducts and HVAC Cleaning
  • Mold Removal
  • Odor Removal
  • Smoke and Soot Cleanup
  • Document and Records Recovery
  • Electronics/Equipment Restoration

SERVPRO Disaster Recovery Team

11/21/2019 (Permalink)

Storm and flood damage can be devastating. Immediate action is needed, and you need the company with storm damage experience. SERVPRO Franchise Professionals have the expertise and the resources to handle any size disaster and can respond immediately to storm and flooding conditions.

Have Storm or Flood Damage?
Call Us Today 1-800-SERVPRO

SERVPRO Franchise Professionals

Why Choose a SERVPRO Franchise Professional?

 

They’re Faster to Any Size Disaster

SERVPRO Franchise Professionals are dedicated to responding immediately to water and storm damage emergencies. A fast response lessens the damage, limits further damage, and reduces cost.

Learn More

 

They're Highly Trained Water Damage Specialists

They specialize in water and storm damage restoration, the cornerstone of our business. SERVPRO Franchise Professionals have extensive water damage restoration training that enables them to get you back to normal.

  • Water Damage Restoration Technician
  • Applied Structural Drying Technicians

Learn More

 

They Have the Resources to Handle Storms and Disasters

SERVPRO Franchise Professionals have a national network of over 1,700 Franchises across the country and elite Disaster Recovery Team strategically located throughout the country.

Learn More

Regardless of the Storm Damage, They Can Help

Storms occur with little warning and can be especially devastating, so you’ll need the company that you can trust to rise to the occasion. Regardless of the type of storm, SERVPRO Franchise Professionals can handle any size disaster. During catastrophic storms and major events, our Disaster Recovery Team can respond quickly with additional resources.

  • Flooding caused by heavy rains
  • Hurricanes and tidal surges
  • Tornadoes and wind damage
  • Ice and snowstorms
  • Wild fires